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 | FAQs  Here is where you can find answers to most of the questions you might have in mind. You might want to save yourself some time looking through these questions and answers before giving us a call.
Answers to Frequently Asked Questions!
Can my order be called in?
Yes! Orders can be called in at:
1-407-826-9903 between the Hours of 11 A.M - 7 P.M Monday - Saturday (EST) We are closed on Sundays and All Holidays!
Any requests for Special Orders should be emailed to: sales@blushkids.com
Is it in stock?
Many of our items are in stock,but many are also by Special Order. All Special Orders are clearly shown on the featured page with a suggested time frame. Most of these would be "First Communion" "Flower girl Dresses" "Suits and Tuxedos".
How do I know that Blush Kids.com is a secured site for shopping?
We use state-of-the-art technology to encrypt your financial information before it is sent. The ordering area of our site is protected this way and is referred to as "secure." Secure transmission is not necessary for our product pictures or general site information and is not used there. This keeps our site faster and your shopping experience more enjoyable. And you never have to worry about sending us your credit card information.
Our Site is equipped with Secure Socket Layer (SSL) technology which is the gold standard in Internet encryption. This highly sophisticated system scrambles your financial data as it travels from your computer to our Web site.
Do you sell or trade customer names and addresses?
We never sell, rent, or trade names, addresses, e-mail addresses, or any other customer information.
What type of information will I be asked for when ordering?
We will ask you to provide information when you place an order. That information includes the following: your name, address, phone number, e-mail address and credit card information. We also maintain a record of your purchases. If you ship your order to an address different from your billing address, we will ask you to enter the "ship to" name and address.
How long is the shipping time for merchandise?
It all depends on the availability of the item ordered. If the item is in stock, it can take between
3-7 business days depending on location. Please see
our Policiessection for more details on
Shipping Options, Special Orders and Rush Delivery.
How much is shipping?
We offer FREE UPS GROUND SHIPPING for all Orders $275 and more(Excludes Alaska, Hawaii, Puerto Rico,Virgin Islands and all Volume Discount Orders). It is the responsibility of the buyer at the time order is placed to apply the coupon code of "freeground" that is provided on every page of our web site, in order to be eligible for the FREE UPS GROUND SHIPPING. If coupon code has not been entered at the time order was placed, then order will be processed with shipping charges included. Once order has been processed shipping charges cannot be refunded. Shipping charges are determined on your check out page once you place your order. You will have the ability to view and change the shipping options for your items to be shipped.
How soon will you process my order?
Once we determine that the item you order is in stock and available to be shipped, then your order gets processed and your credit card charged the same day and will be shipped out the next business day.
How long will it take for the product to arrive at my front door?
Your product will arrive within 3-5 or 5-7 business days for Standard shipping with UPS! Again, this depends on product availability and location.
Can I get my order faster?
Of course you can! As long as it is an item in stock and ready to be shipped, you can always upgrade your shipping method at check out for faster delivery time!
How can I send a gift to my Aunt Sally directly?
Be sure to enter Aunt Sally's Ship To Address on your Check Out Page.
Can I ship to an address that is not my billing address?
Of course you can, after properly identifying that you are the holder of the credit card being used!
Will I be able to track my packages?
Yes you can! Once your order is being shipped your order page is automatically being updated with your tracking number. All you need to do is go back to your order page then click on your tracking number and it will take you to the UPS page where you would be able to track and trace your package. With all USPS PRIORITY packages you will be sent an email with the Tracking Number and the website www.usps.com
Do you offer International Shipping?
Yes we do!
How much will International Shipping cost me?
Aside from location pricing is also based upon dimensional weight of package which will be determined on your Check Out Page. We offer UPS WORLDWIDE EXPRESS PLUS and UPS WORLDWIDE EXPRESS. We also offer USPS PRIORITY EXPRESS!
Do you ship to APO / FPO addresses?
Yes! we do!
Do you ship to Alaska or Hawaii?
Yes! We do!
How do I know what size to order?
Size and weight charts are only guidelines and should only be used as a guide. Size charts would be provided for that particular dress or suit, if one was provided by the manufacturer.
What happens if the dress I ordered doesn't fit?
To avoid this from occurring we're asking that you carefully choose your size before ordering. Most of our
manufacturers have provided size charts for their dresses.
Measure Carefully Then Use These Size Charts as Guides to ordering. There are certain styles that can be ordered in "Tea-Length" or "Floor Length" at no additional cost to you. You will find this on the Item Page relating to the dress you're purchasing.
Please remember that our Policy is No Refunds!
No Exchanges! No Cancellations after your order has been placed.
How Best to Choose Sizes?
You will find all of the factory size charts on our web site with important information on how to measure, and additional costs for extra size and extra length. Remember, factory measurements are approximate so be sure you use the factory size chart to aid you (do not go by your normal dress size, although it may be a consideration). Gowns are not custom-made;except where specified, therefore you need to order to fit the largest part of the body and take it in where it's too large. If a dress is too small it could be a real problem; if it is too large a seamstress can usually alter it to fit. Sizes usually can not be changed once the order has been placed.
Can I pay by Credit Card?
Yes,you can! We accept Visa,MasterCard,Discover and
American Express.
What methods of payments do you have?
We accept all major credit cards and also Debit cards, Money Orders.
What is a Special Order?
A Special Order is when a customer makes a choice of a specific style,color or size of a dress or suit etc.
Your order would then be placed with the manufacturer
where it is being made specifically for you. After the manufacturer receives your order, it's then placed on their production list where it will be cut and made along with other similar items. This is referred to as a "Special Order Status" where you the customer can order different colors, sizes etc.
Can a Special Order be returned?
Under no circumstances can a Special Order be Returned! ( Some restrictions may apply! ) This has been specially ordered per the customers instructions as to
size, color etc. and can't be returned. We kindly suggest
that you take your measurements and compare with the
size charts provided as a guide to ordering. Some
manufacturers would provide swatches with the different
colors that they offer in that dress.
Are sale items returnable?
All Items on Sale are considered a Final Sale! and are non-returnable. Please make sure you decide on the size and color before placing your order.
Is there a fee for Customs on International Shipments?
No! there isn't. Any fees incurred at the time of
delivery would be entirely upon the discretion of your
country's tax regulations. For additional information
please refer to your customs agency.Please remember
that all our packages are insured and no Returns would be accepted because of customs fees that mayn't incurred.
How do you ship your dresses?
We offer Free UPS Ground Shipping On All Orders Over $275.00 to all our customers anywhere in the United States(Excludes Alaska, Hawaii, Puerto Rico,Virgin Islands and all Volume Discount Orders) or if you're in a rush to get your package, you may upgrade to AIR for an additional charge. For more details on Shipping Options go to Store Info
For International Orders we usually ship
via UPS Worldwide Expedited and the shipping time is approximately 5-10 days.
What's the delivery time if I order a dress?
If it's a dress we've in stock then from the day it leaves our store, your package should take from 5-7 business days if you're in the U.S. Outside of the U.S. it would normally take 5-10 business days.
How long is delivery time for a Special Order?
A Dress that is a Special Order usually takes 8-10 weeks. With some manufacturers it can take a full 10weeks.If the manufacturer has the dress in stock we would have it in our store within a few days to 1 1/2weeks.Once we receive the dress we would then ship to you. It would then take about 5-7 business days to be delivered to you. In an instance where the manufacturer is out of stock then is when a "Ship Date" will be given to us.( this is the approximate date that the dress will be shipped to us) If we can't get the dress to you by your "Wear Date" provided then we will not take your order. Not all of our manufacturers will "Drop Ship" directly to you so you might have to pay an additional charge for Overnight shipping to get the dress to you on time. In instances where the supplier would "Drop Ship" there is an additional charge for every shipment.
What is a RUSH Delivery?
A RUSH Delivery is where the manufacturer would ship a Special Order Item directly to our store in 5 weeks instead of the Normal Delivery Time of 8 or 10 weeks. If you the customer, wants a dress in less than the specified Standard Delivery Time ( which normally takes between 6 - 10 weeks) then you will have us request from the manufacturer to have a RUSH CUT ORDER done (Approx. 6 weeks or some manufacturer 4 weeks) at the additional cost.
Once the dress gets to us we would then ship to you based upon your instructions at the time of your order ( eg. UPS NEXT DAY AIR additional charge applied.
If for some reason you want this dress to be shipped Standard UPS Ground once it gets to my Store, then you will not be charged for any additional shipping since we offer Free Standard Shipping Anywhere Within The United States.
What is a DIRECT SHIP OR DROP SHIP?
A Direct Ship or Drop Ship is when we do not have an item available in our Store Inventory, thereby allowing our manufacturer to ship directly from their warehouse if it is in stock with them, to your address location for a minimal handling fee which has nothing to do with the regular shipping charges. Again, this would be based upon availability of the item in their warehouse. This option saves you a lot of time and gets your merchandise to you in time before your Wear Date, especially if you are in a hurry! The majority of our customers make use of this option.
|
| Purchases
of $275 or more!
FREE GROUND
SHIPPING
Anywhere Within The
United States
Enter Coupon Code
"freeground"
|
